How it works...

The process is VERY SIMPLE. The customer starts by filling out their informtion on the front page and then clicks the "Panic Button." Once the button is clicked, it sets off a sequence of events. First time customers will be presented with a option to install an "ACTIVEX" application. Once the customer clicks YES or INSTALL, our SuddenSupport chat window will appear and the customer will be asked to wait until the technician arrives. This usually takes between 5 to 10 minutes. Once the technician has arrived, he/she will triage the issue and offer the needed recommendations for reapair along with an estimated cost. If the customer agrees, the technician will initiate the payment process and the customer will purchase the session by credit card. This transaction is secure and safe. The technician has no way to see this transaction as it is carried out completey by the customer BEFORE the technician actually connects to to computer.

No one comes out to your home. No need to drag your computer to the repair shop. The process is done completely ONLINE and by REMOTELY connecting to your computer. With today's technical capabilities, our technicians can connect to your computer and take it over as if they were sitting right behind the keyboard. Our techinicians make the repairs as you watch. We can do this 24/7 days a week. Not only can we fix your computer, but we can also RESTORE YOUR COMPUTER to FULL SPEED, right across the Internet. The connections are very secure as we use the highest encryption algorythms available today. Finally, once the session is over and the connection is terminated, there is absolutely NO-WAY we can get back into your computer. The customer must ALWAYS request our service and initiate the connection process. It truly is SAFE, SIMPLE, and AFFORDABLE.